Webinar Package Download

Get all four webinars from the 2020 series! 

• Guest Services: how to create a guest-friendly culture
• Volunteer Culture: how to equip and assess your volunteers
• After the First Visit: six tensions to manage in assimilation
• The Next Big Thing: caring for your people through change

(Get a sneak preview here!)

Your download includes:

• Full video for each webinar with scrolling capabilities: get right to the content you want!
• Full audio for each webinar: listen on the go!
• Fill-in-the-blank and completed outlines for each of the first three webinars, plus a complete listening guide for the fourth.
• Five downloadable pdfs of blog posts for each webinar, containing "drill down" content related to the material.
• A downloadable pdf of "5 Plumb Lines for Guest Services."
• A downloadable pdf of 20 titles for further reading.